Customer Service Representative

Adecco is hiring for a local client in Milton, WI for a Customer Service Representative. This individual would resolve customer service inquiries and work directly with sales and operations personnel to maintain customer accounts as necessary. This is a long term opportunity on 1st shift. If you meet the qualifications listed below, Apply Now!
Job Duties:

  • Respond effectively and courteously to customer service inquiries, requests or complaints. Return all customer calls in a timely manner

  • Notify the appropriate personnel to handle the customer's problems and concerns

  • Research and resolve issues in a timely manner

  • Review daily reports with the Customer Service Manager/Office Manager

  • Enter service and route data into computer for billing and route scheduling purposes

  • Service all Residential and/or Commercial accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations

  • Customer Setup

  • Work closely with dispatch to ensure quality assurance

  • Assist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailing

Skill Requirements:

  • Excellent customer services skills

  • Basic customer skills required for inputting and retrieving data

  • Strong written and verbal communication skills

  • Ability to handle multiple tasks

  • Must have knowledge of Microsoft Office: Work, Excel, PowerPoint, and Outlook

  • Ability to work effectively with others in a team environment

  • Must have HSD/GED

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