Help Desk Technician
Milton, WI Milton, WI Full-time Full-time From $15 an hour From $15 an hour 7 days ago 7 days ago 7 days ago Company Overview It's not enough to have the right technology today, you must have a plan for tomorrow.
At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future.
In addition, we take pride in delivering the highest-quality, refurbished Apple products at an affordable price.
With our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.
Title:
Help Desk Technician Purpose:
The Help Desk Technician plays an integral part of information technology services.
Providing first point of contact, expect to support to end-users and departments on a variety of technology issues.
Expect to work closely with the Technology Services Manager on prioritization, issue resolutions and related projects.
This role embodies all of Diamond Assets' Core Values:
Teamwork, Flexibility, Service, Integrity, and Innovation.
Responsibilities:
Provide first contact support for technology and services.
Execute strategies and methodologies that support the technology needs of the organization Follow processes, workflows, and standards for technology, services, implementations, and support offerings Provide operational support, direction, guidance, and training to repair personnel Report unresolved issues to the Technology Services Manager for escalation and resolution.
Qualifications:
Technical College degree in information technology, end-user devices, a related field or equivalent required 2
years supporting macOS, iOS systems and Windows users, in education or business setting preferred 1
years supporting user administration in systems such as, Azure Active Directory, Microsoft 365, and Google Experience supporting end-users regarding productivity software, email, and collaborative systems Experience/knowledge with/of MDM & workstation deployments including software configuration and training Experience/knowledge in supporting end-users with networking issues Excellent customer service skills Excellent trouble-shooting skills, able to Identify, research, troubleshoot and resolve technical problems Documentation of supported systems and application procedures and processes Strong organization and task management skills Excellent verbal, written, and interpersonal communication skills Perform other duties as assigned Beyond:
The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment.
In addition, there are high expectations for excellent communication, teamwork, and problem-solving abilities.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Milton, WI 53563:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Mac OS:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future.
In addition, we take pride in delivering the highest-quality, refurbished Apple products at an affordable price.
With our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.
Title:
Help Desk Technician Purpose:
The Help Desk Technician plays an integral part of information technology services.
Providing first point of contact, expect to support to end-users and departments on a variety of technology issues.
Expect to work closely with the Technology Services Manager on prioritization, issue resolutions and related projects.
This role embodies all of Diamond Assets' Core Values:
Teamwork, Flexibility, Service, Integrity, and Innovation.
Responsibilities:
Provide first contact support for technology and services.
Execute strategies and methodologies that support the technology needs of the organization Follow processes, workflows, and standards for technology, services, implementations, and support offerings Provide operational support, direction, guidance, and training to repair personnel Report unresolved issues to the Technology Services Manager for escalation and resolution.
Qualifications:
Technical College degree in information technology, end-user devices, a related field or equivalent required 2
years supporting macOS, iOS systems and Windows users, in education or business setting preferred 1
years supporting user administration in systems such as, Azure Active Directory, Microsoft 365, and Google Experience supporting end-users regarding productivity software, email, and collaborative systems Experience/knowledge with/of MDM & workstation deployments including software configuration and training Experience/knowledge in supporting end-users with networking issues Excellent customer service skills Excellent trouble-shooting skills, able to Identify, research, troubleshoot and resolve technical problems Documentation of supported systems and application procedures and processes Strong organization and task management skills Excellent verbal, written, and interpersonal communication skills Perform other duties as assigned Beyond:
The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment.
In addition, there are high expectations for excellent communication, teamwork, and problem-solving abilities.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Milton, WI 53563:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Mac OS:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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